Refund Policy
Last updated: July 2026
7-day, no-questions-asked money-back guarantee
If you are not satisfied with Guardião Kids for any reason, request a full refund within 7 calendar days of your purchase date, and we will refund 100% of what you paid.
1. Refund window
You may request a refund at any time within 7 (seven) calendar days counted from the date and time your payment was confirmed. This window applies regardless of whether you have downloaded or opened the e-book file.
2. What qualifies for a refund
| Situation | Refund? |
|---|---|
| Request made within 7 calendar days of purchase, for any reason (including simply changing your mind) | Full refund |
| Technical issue prevented you from receiving or opening the file, and we could not resolve it | Full refund |
| Duplicate/accidental purchase (charged twice for the same order) | Full refund of the duplicate charge |
| Request made after the 7-day window has expired | Not eligible, evaluated case-by-case at our discretion |
3. How to request a refund — step by step
Send us an email
Email fonsecanegociosonline@gmail.com with the subject line "Refund Request – Guardião Kids".
Include your order details
In the email, include: (1) the full name and email address used at checkout, (2) the approximate date of purchase, and (3) if available, your order/transaction ID from the payment confirmation email.
We confirm receipt
We will acknowledge your refund request by email within 2 business days.
We process the refund
Once your request is confirmed as eligible under Section 2, we authorize the refund with our payment processor within up to 5 business days.
Funds return to your original payment method
Refunds are always issued to the original payment method used for the purchase (for example, the same card or the same account used at checkout). We do not issue refunds in cash or to a different account. Depending on your bank, card issuer, or payment provider, it may take an additional 5–10 business days for the refunded amount to appear in your statement, which is outside of our control.
4. No questions asked
You do not need to justify your refund request or provide a reason. We may ask a short, optional question to understand how we can improve the Product, but answering it is never a condition for receiving your refund.
5. Cost to you
There is no fee or penalty for requesting a refund within the window described in Section 1. You receive 100% of the amount paid, with no deductions.
6. After a refund
Once a refund is issued, your license to use the Guardião Kids e-book (as described in our Terms of Use) ends immediately, and you agree to delete any copy of the file in your possession.
7. Chargebacks
If you believe a charge was made in error or without authorization, we ask that you contact us directly first at the email below so we can resolve it quickly — this is typically much faster than a bank chargeback. Filing a chargeback without first contacting us may delay resolution, since the same 7-day guarantee already guarantees you a full, hassle-free refund through direct request.
Need a refund or have a question?
Email: fonsecanegociosonline@gmail.com
Subject line: "Refund Request – Guardião Kids"
Phone: +55 71 3055-0540
Response time: within 2 business days